Terms and Conditions

Shaima Beauty Perfume and Cosmetics llc a company registered under Registration No (referred to herein 1475042“we”, “our” or “us”) operates the Internet e-commerce website [www.shaimabeauty.ae]  (or any successor site) and its related sub-domains, sites, Services and tools (“Website”). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services (“Products”) offered for sale on the Website (“Services”). Shaima Beauty Perfume and Cosmetics llc reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website.

The use of this website is subject to the following terms of use:

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall [shaima beauty perfume and cosmetics llc], our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UAE, [insert Emirate] United Arab Emirates.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at shaimabeauty.ae@gmail.com.

 

Using the Platforms

1. You may only use the given platforms for personal use; they are not intended for any commercial usage. You must be at least sixteen (16) years old to place an order on the platforms, but we reserve the right to accept orders exclusively from customers who are at least eighteen (18) years old. Please make sure you are reading the most recent version of these Terms and Conditions because we retain the right to occasionally amend any of them. You agree to use the Platforms on the basis that we may change or remove the Platforms (or any portion of them) temporarily or permanently without incurring any liability to you or any third party for such change or removal. We encourage you to stop using the Platforms if you object to any changes to these Terms and Conditions.
2. You acknowledge that any data you provide to the platforms, including personal data, must be truthful, accurate, up to date, and comprehensive. You acknowledge and agree that any communications, ideas, or materials you post on the Platforms that could be protected by copyright or other intellectual property rights will automatically become Shaima Beauty property. You acknowledge that nothing you post shall violate the rights of any third party, nor shall it contain any material that is defamatory or otherwise unlawful, abusive, or obscene, nor shall it constitute a privacy invasion.  You acknowledge that your usage of the Platforms is your personal responsibility and will remain so. We reserve the right to immediately terminate your access to the Platforms if we suspect that you are currently engaging in or have previously participated in actions that are illegal, abusive, vulgar, or constitute a privacy invasion.
3. You may not link to the Platforms from any website that is not your own, nor may you establish a connection from any website that implies any affiliation, endorsement, or approval on our part where none exists. The Platforms cannot be framed on any other website, and you are only permitted to link to the main page when doing so.
4. While we make every effort to ensure that the information we post on the Platforms is accurate, we make no guarantees (express or implied) as to its accuracy. The Platforms are provided "as is" and "as available" without any representation or endorsement made, and we disclaim all warranties, express or implied, with regard to the Platforms or any transaction that may be conducted on or through the Platforms, including without limitation any implied warranty of merchantability or fitness for a particular purpose.
5. We give no assurance that the Platforms will fulfill your needs, be error-free, timely, or uninterrupted; that bugs will be fixed; that the site or the server that hosts it are virus-free; or that they fully embody the functionality, accuracy, and dependability of the Platforms. Any loss of content published or communicated through the Platforms will not be our responsibility or subject to our liability to you.
6. The Platforms might include information about services offered by third parties as well as connections to websites or applications not run by Shaima Beauty. You will leave the Platforms when you activate or use any of them, and we will not take any responsibility or liability for the content of any website, application, or service offered by a third party over which we have no control.

Account, Personal Information and Security

1. By submitting an Order, you acknowledge and accept that your Personal Information may be collected, used, stored, and processed in line with our Privacy & Cookie policy. Shaima Beauty utterly respects each user's right to privacy while they access and utilize the Platforms. Please refer to our Privacy & Cookie policy, which is incorporated into and constitutes a part of these Terms, for more information on how we use cookies, the types of information we collect, how and why we use your information, and the situations under which we release information.
2. When you sign up for a Shaima Beauty Account, you acknowledge and agree that the following statements are true, accurate, current, and complete: The Personal Information which you are asked to submit when you register as a customer; andPlease let us know if any of your information changes (for instance, if your address changes) by changing your Shaima Beauty Account online or getting in touch with our Customer Services department.
3. You pledge not to use a false identity or a name that you are not authorized to use, or to impersonate another person or organization.

Our Products

1. We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
2. The products you have in your cart are not reserved and can be purchased by other Users. Products are subject to availability. Any Products that have sold out will be as soon as possible removed by us. The stock status linked to a certain Product may change since there is a delay between the time your order is placed and the time it is accepted.  If a Product you have ordered becomes out of stock after we have accepted your Order, then Shaima Beauty shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
3. Please note that this includes perishable products supplied as part of a hamper. If it becomes necessary to substitute a perishable product due to unforeseen circumstances or supply issues, the new product will be of equal or greater value than the one it is supposed to replace—but at no additional cost to you. If the alternative Product is delivered to you and you decide not to accept it, we will pay the cost of returning the original Product to you.

Pricing

1. Any coupon, discount, offer or promotional discount (the “Promotion”)  offered on the Platforms are non- transferable and  valid only for use as part of a purchase made via the Platforms, unless otherwise stated and subject to availability. No cash alternative will be offered on any Promotion. The Promotion cannot be used in conjunction with any other coupon, offer or promotional discount and it must be redeemed by the date published (if applicable and provided).
2. The prices of the products are displayed on the Platforms in UAE dirhams (AED) and include UAE value added tax ("VAT") at the relevant rate where applicable. The total cost of your Order will include VAT if you requested delivery to any city in the UAE.
3. Even while we work hard to make sure the prices for all of our products are accurate in the product description, mistakes can occasionally happen. We have the right to cancel any orders that have already been accepted or are in transit if we find an error in the price of a Product. In such a case, we are not required to accept or fulfill an order for the Product at the inaccurate price.

Order Process

The following are the technical procedures to make your Order and establish a sales agreement between you and Shaima Beauty:

1. You place an Order on the Platforms by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platforms.
2. We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered.
3. As your Order is shipped by us we will send you a dispatch confirmation email. Please note, that we may also send you an SMS to notify you that your Order has been dispatched.
4. Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address on the date and time nominated by you (as far as applicable)
5. Your Order will be delivered and completed.
6. We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched separately. There may be certain circumstances where we can supply only part of an Order.
7. Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:

A Product you ordered is out of stock;

We are unable to obtain authorisation for your payment;

We have identified an error with a Product Description, including but not limited to a pricing error;

The product you ordered being unavailable for delivery to your selected delivery country.

You do not meet the eligibility requirements as specified in these Terms and Conditions;

There is a system or procurement failure;

You fail our customer validation checks;

Delivery

1. You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery.
2. We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand. Shaima Beauty shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods.
3. Please note For next-day delivery of these Products customers will be required to place their Order in advance of the following times:

Saturdays-Thursday before 5pm;
Friday before 2pm

 

Cancellation

If, for any reason, you wish to cancel your contract before your Order has been dispatched or once it is with the courier partners, then you need to let us know. You can do so by contacting our ‘ Customer Services team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order.

 

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received

We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies:

Within 14 days of receipt of the goods: we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent. Also by your choice we can offer you a replacement in the first instance, or where a replacement is not available (for instance it is no longer in stock), a full refund will be paid including any postage.

Returns

Within 14 days of receiving your order, if you are not entirely satisfied, you may return the product in its original state (unopened, unused, sealed, and in fully sellable condition) by getting in touch with us via info@shaimabeauty.ae or by calling/WhatsApping us at (+971) 502521118 to start the return or exchange process. We will then refund the entire purchase price, including delivery fees.

General

1.  We may change these Terms and Conditions at any time so please ensure you check the latest version. If you do not agree to any changes in these Terms and Conditions, we advise you to stop using the Shaima Beauty Platform immediately.
2. If we make any material changes to the Shaima Beauty Platform, we will notify you via email or by notice on our website prior to implementation of the change. We shall take any continued use of the Shaima Beauty Platform following such notice as consent and acceptance of such change. If you do not wish to continue with the Shaima Beauty Platform following any material change, please contact us as soon as possible.
3. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
4. We shall not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our, our agents, subcontractors, suppliers or our Partner’s reasonable control.
5. If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Shaima Beauty.
6. You acknowledge that these Terms and Conditions in electronic format shall have the same force and effect as an agreement in writing.
7. When using the Shaima Beauty Platform, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Shaima Beauty Platform. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.